II. TOUR REFUND, CANCELLATION AND TOUR CANCELLATION FEES
1. Cancellation due to Let’s Fly Travel
If the trip cannot be made, Let’s Fly Travel must immediately notify the customer and pay the customer the entire amount paid by the customer within 1 working week from the date of the cancellation notice. travel by cash or bank transfer.
2. In case of cancellation due to customer:
2.1 FOR DOMESTIC TRAVELERS:
2.1.1 OCCASION, TET, BIG TOURISM EVENTS:
– In case, right after you buy a tour, you cancel your trip due to reasons: illness, unexpected family problems, you should present relevant documents and send an email or letter with content related to Let’s Fly Travel soon. as possible so that we can negotiate with partners to book services for your tour. The negotiation process will try to refund the tour purchase as much as possible, Let’s Fly Travel will do all the procedures to transfer the tour if other customers have a need to minimize the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify Let’s Fly Travel according to the following regulations:.
+ One week before the date of the tour, a fine of 40% of the tour fee, airfare and train tickets will be subject to the regulations of this transport unit.
+ 03 days before the date of the tour, there will be a penalty of 80% of the tour fee, the airfare, the train ticket will be according to the regulations of this transport unit.
+ 02 days before the tour date, 100% of the tour fee will be charged, airfare and train tickets will be according to the regulations of this carrier.
– In the event that right after you buy a tour, you want to change the date to another departure date and notify Let’s Fly Travel, we will be responsible as follows:
+ Try our best to check the service status and transfer the date for free for customers, if the trip is related to the air ticket, the train will change the date according to the regulations of this carrier.
+ In case the service is no longer available to transfer the date to you, you must be fined according to the provisions of Cancel tour section (2.1.1).
– In case after buying a tour, you arbitrarily cancel the tour within 03 days before departure, cancel without notice or arrive late after the departure time must cancel the tour ticket, you will be fined 100% of the price. travel tickets.
2.1.2 WEEKLY DAYS
– In case, right after you buy a tour, you cancel your trip due to reasons: illness, unexpected family problems, you should present relevant documents and send an email or letter with content related to Let’s Fly Travel soon. as possible so that we can negotiate with partners to book services for your tour. The negotiation process will try to refund the tour purchase as much as possible, Let’s Fly Travel will do all the procedures to transfer the tour if other customers have a need to minimize the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify Let’s Fly Travel according to the following regulations:
+ 10 days before the tour (calculated by working days) is subject to a penalty of 20% of the tour fee, airfare and train tickets will be according to the regulations of this transport unit.
+ One week before the date of the tour, a fine of 30% of the tour fee, airfare and train tickets will be subject to the regulations of this transport unit.
+ 03 days before the date of the tour, a penalty of 70% of the tour fee, airfare and train tickets will be subject to the regulations of this transport unit.
+ 02 days before the tour date, 100% of the tour fee will be charged, airfare and train tickets will be according to the regulations of this carrier.
– In the event that right after you buy a tour, you want to change the date to another departure date and notify Let’s Fly Travel, we will be responsible as follows:
+ Try our best to check the service status and transfer the date free of charge to the customer, if the trip is related to the flight ticket, the transfer date will be according to the regulations of this carrier.
+ In case the service is no longer available to transfer the date to you, you must be fined according to the Cancellation regulations above.
– In case after buying a tour, you arbitrarily cancel the tour within 03 days before departure, cancel without notice or arrive late after the departure time must cancel the tour, you will be fined 100% of the price. tour.
2.1.3 PAYING AFTER CANCELLATION OF TOUR
– After canceling the tour, please come to receive the money within 30 days, provide the account number for us to transfer, the transfer fee is borne by the customer. We only pay within the said period.
2.1.4 CASE OF BUYING TOUR ONLINE AT THE WEBSITE SYSTEM OF LETSFLYTRAVEL.VN – LETSFLYTRAVEL.COM
The online payment Customers Refund, Cancel, Change tour in accordance with the above regulations, the cost of money transfer Cancellation tour customers will bear.
2.1.5 CASE OF MAJOR RESPONSIBILITIES:
If the travel program is canceled or changed by either party due to a force majeure reason (fire, weather, accident, natural disaster, war, etc.), the two parties will not bear any liability. claim for damages that have occurred and do not accept any liability. However, each party is responsible for trying its best to help the aggrieved party to minimize losses caused by force majeure.
2.2 FOR INTERNATIONAL TRAVELERS:
2.2.1 OCCASION, TET, BIG TOURISM EVENTS:
– In the event that right after you buy a tour, you cancel your trip due to reasons: illness, unexpected family problems, you should present relevant documents and send an email or letter with content related to Let’s Fly Travel soon. as possible so that we can negotiate with partners to book services for your tour. The negotiation process will try to refund the tour purchase as much as possible, Let’s Fly Travel will do all the procedures to transfer the tour if other customers have a need to minimize the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify Let’s Fly Travel, it will be according to the following regulations:
+ 20 days before the tour (calculated by working days) will be fined 100% of the deposit.
+ In case of cancellation of the tour within 7-19 days before the departure date, you will be fined 50% of the tour price.
+ In case of cancellation of the tour within 4-6 days before the departure date, you will be fined 80% of the tour price.
+ In case of cancellation of the tour within 2-3 days before the departure date, you will be fined 90% of the tour price.
+ You cancel the tour within 1 day before the departure date, you will be fined 100% of the tour price.
– In the event that right after you buy a tour, you want to change the date to another departure date and notify Let’s Fly Travel, we will be responsible as follows:
+ Try our best to check the service status and transfer the date free of charge to the customer, if the trip is related to the flight ticket, the transfer date will be according to the regulations of this carrier.
+ In case the service is no longer available to change the date for you, you will have to pay a penalty according to the provisions of Cancel tour section (2.2.1).
-In case after buying a tour, you arbitrarily cancel the tour within 03 days before departure, cancel without notice or arrive late after the departure time must cancel the tour, you will be fined 100% of the price. tour.
2.2.2 WEEKLY DAYS:
– In case, right after you buy a tour, you cancel your trip due to reasons: illness, unexpected family problems, you should present relevant documents and send an email or letter with content related to Let’s Fly Travel soon. as possible so that we can negotiate with partners to book services for your tour. The negotiation process will try to refund the tour purchase as much as possible, Let’s Fly Travel will do all the procedures to transfer the tour if other customers have a need to minimize the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify Let’s Fly Travel, it will be according to the following regulations:
+ In case of cancellation of the tour within 5-8 days before the departure date, you will be fined 50% of the tour price.
+ In case of cancellation of the tour within 2-4 days before the departure date, you will be fined 90% of the tour price.
+ You cancel the tour within 1 day before the departure date, you will be fined 100% of the tour price.
– In the event that right after you buy a tour, you want to change the date to another departure date and notify Let’s Fly Travel, we will be responsible as follows:
+ Try our best to check the service status and transfer the date for free for customers, if the trip is related to the air ticket, the train will change the date according to the regulations of this carrier.
+ In case the service is no longer available to change the date for you, you will have to pay a penalty according to the provisions of Cancel tour section (2.2.1).
Guests who want to change to other travel routes must notify 10 days before departure date and will be subject to a 20% deposit penalty.
Note:
– In case of tour cancellation due to objective incidents such as natural disasters, epidemics, delays and cancellations of public transport, etc. Let’s Fly Travel will not be responsible for any additional compensation other than refund. tour fee.
– The above is the maximum cancellation penalty including expenses related to the preparation of the trip, this cost can be reduced depending on the conditions of each service provider for Let’s Fly Travel
– Due to the complicated nature of visa application, the above tour cancellation conditions do not apply to programs going to Europe, Australia, USA, Russia, Japan, Korea, Egypt, South Africa, These programs will have the condition to cancel the private tour provided to you buying that tour.
IV. TOUR PRICE FOR CHILDREN
– Children under 1m tall: Free (share meals, sleep with parents). Two adults can only accompany 1 child under 5 years old, the second child or more must buy ½ of the tour price.
– Children from 1m; 1m3: Child price for each tour (separate meals, sleeping with parents). Two adults can only accompany 1 child, the second child or more must buy a single bed (However, there are some programs where the child fare is 75-80%)
– Children from 1m3 and up: Buy a tour like an adult.
– Tickets for flights, trains, public transport: Buy tickets according to the regulations of these transport units.
